Welcome to littletiakesstore. Here are answers to common questions about ordering, shipping, returns, refunds, and payments.
Q: Where do you ship?
A: We ship within the contiguous United States only. This means the lower 48 states. We do not ship to Alaska, Hawaii, Puerto Rico, or international addresses at this time.
Q: How much is shipping?
A: Shipping is free for all orders within the contiguous United States.
Q: How long does processing take?
A: Orders are usually processed within 1–2 business days. Business days are Monday through Friday, excluding public holidays.
Q: How long does delivery take?
A: After your order ships, delivery normally takes 3–5 business days.
Q: Which carriers do you use?
A: We use UPS, FedEx, or United States Postal Service, depending on the package size and destination.
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, and PayPal.
Q: Can I return an item?
A: Yes. You can return an item within 30 calendar days after delivery if it is unused and returned with the packaging it arrived in. If the item has a quality issue, contact us first.
Q: Is return shipping free?
A: Yes. Return shipping is free for approved returns, and we do not charge a restocking fee.
Q: Where do I send a return?
A: After contacting us for return instructions, send approved returns to:
5410 Wayside Drive, Medina, Ohio 44256, United States
Q: How long does a refund take?
A: Once we receive and inspect your return, we process the refund within 1–2 business days. The refund is sent to the original payment method. Your bank or payment provider may take an additional 7–10 business days to show the credit.
Q: How do I contact you?
A: Email info@littletiakesstore.com or call +1 440-915-6799. Our service hours are Monday – Friday, 9:00 AM – 6:00 PM Eastern Time. You can also use the contact form at the bottom of the Contact Us page.
Q: Do you sell my personal information?
A: No. We do not sell personal information. For more details, please read our Privacy Policy.